Helpdesk System

CorpEssence Help Desk System provides enhanced customer support features and improves problem and resolution accountability within the enterprise and with your customers. The System helps optimize the functioning of your support personnel by enabling them to identify and maintain several problem types, prioritize amongst them and collaborate resolution information with other personnel.

The system contains pre-packaged problem and resolution reports that will help support personnel and their managers to effectively track and resolve all support requests across the enterprise.

Functional overview:

1. Manage Support Requests
2. Manage Problem and Resolution Reporting
3. Collaborate resolution information with support personnel
4. Maintain Priorities, Problem Types and Request Methods
5. Maintain Severities and Statuses of reported problem

Module integrates with the following functions:

• Payroll and Time Reporting System
• Customer Self-Service

Ready to use Reports - Sales Order Management System

• Problem and Resolution Report