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Customer Self Service System
CorpEssence Customer Self-Service module focuses on empowering your customers to
manage and solve support requirements, to a greater extent, by themselves. The system
contains powerful tools such as maintenance of customer ship to, contact information,
payment information, etc.
In addition, it also provides access to customer order status, shipment tracking
information and order history. This system helps your sales personnel focus
on more demanding support requests, thereby increasing efficiency within the support
department.
Functional overview:
- Maintain Customer Ship to, Contact Info, Payment Info, etc
- Report Problems
- Reprint Invoices
- View Order Status History
- Track
Shipment Information
Module integrates with the following functions:
- Order Management System
- Inventory
Management
- Customer Master
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Accounts Receivables
Ready to use Reports – Customer Self-Service
- Order History
- Invoice Reprint
- Shipping and Tracking information
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