CorpEssence Customer Relationship Management Suite is developed with your relationship with your customer in mind. The solution provides you all the tools necessary to effectively interact with potential customers and win business in a timely and cost effective manner. The solution not only consists of an inbuilt help desk module, but also comes fully fitted with Customer Self Service and Prospect Lead Management tools.

CorpEssence Help Desk System provides enhanced customer support features and improves problem and resolution accountability within the enterprise and with your customers. The System helps optimize the functioning of your support personnel by enabling them to identify and maintain several problem types, prioritize amongst them and collaborate resolution information with other personnel.

CorpEssence Customer Self-Service module focuses on empowering your customers to manage and solve support requirements, to a greater extent, by themselves. The system contains powerful tools such as maintenance of customer ship to, contact information, payment information, etc. In addition, it also provides access to customer order status, shipment tracking information and order history. 

CorpEssence Prospect and Lead Management system is developed to help you maximized conversions of prospects to customers through optimal follow up procedures. The system further encourages accountability within the enterprise by allowing leads to be assigned to sales representatives. It supports the maintenance of multiple comments for each prospect or to keep effective track of progress made.